Customer Testimonials
Brian was an absolute pleasure to work with!! I got a heavily needed upgrade and i couldn’t be happier. He was very understanding of my graveyard shift sleep schedule so was going as quick as one can go when doing all that paperwork. Drove off happy as hell and i definitely recommend them (honestly brian specifically he was super cool)!!!
I worked with Gage to get my new Kia and he was able to help me throughout the whole process with great customer service! I was able to get all my questions answered and everyone at the dealership was very friendly & made the process easy!
Amazing team, and my sales Rep Megan made me feel really great about my decision of purchasing a Mazda 3!
I purchased the Kia Telluride today. Alyssa and her team were awesome start to finish. I’d highly recommend her and the Boucher Group!
My lease was up and I had been putting off getting a new car because I hate dealing with salespeople. Ethan was respectful and knowledgeable. He wasn’t pushy at all. We did have one little mishap but that wasn’t his fault and we were all able to laugh it off. Definitely a first for any of us. Will definitely be back next time I need a car.
Everyone was very courteous and helpful. I would recommend going there if you are looking for a car.
### ⭐⭐⭐⭐⭐ Exceptional Service — Nick Schouten Goes Above and Beyond!
**First and foremost, I want to make it absolutely clear that this review is specifically for Nick Schouten, not the dealership.** Nick works on the Volkswagen side of the business, but I had the good fortune of being referred to him when I was looking to purchase my new 2027 Kia Telluride. I can say without hesitation that I could not be more pleased with the experience I've had working with him.
Nick is the kind of person who understands that exceptional customer service doesn't end when the sale is complete. ... Read More Google - Oct 26, 2026
I bought a car with the help of LT. I appreciate how calm and grounded he was through the entire process. He didn’t have to work for the sale, wasn’t pushy about anything & I appreciate the fact he respected me through the process. A completed parallel to my previous dealership experience (through a completely different dealership) and this made the world of a difference. Thanks LT! I’m enjoying my car!
Working with Megan was amazing! From the moment she introduced herself I knew I finally found the right sales lady! Because who needs a salesman 💁🏼♀️
Went to check cars to find one that fit my body type after previous vehicle was totaled. Great service from Alyssa who helped us survey most of the inventory. We checked several other dealerships looking at other options, and found ourselves returning to purchase our new vehicle specifically to work with Alyssa who was so awesomely helpful.
Easy process. Great people. Bryan Z and Kevin A were great to work with.
Pretty easy experience. Was in contact with Brian on the car I was looking for and he found one. Went in, test drove the car, bought it a couple days later
Great experience with sales rep Tyler and finance director Maria - recommended for purchasing a new KIA
Just bought a 2027 Seltos and am VERY happy with my experience. Megan was absolutely perfect and a breath of fresh air. We had talked to several salesmen before coming here and she made us feel like we were finally talking to a human being. That was huge for us. She listened to everything we said and asked for, and her team also helped us with financing and answering ALL of my questions. My fiance noted that Megan didn't make us feel pressured and was very helpful. 10/10 will be coming back and I've already recommended her to friends. Thanks ... Read More Google - Oct 8, 2026
I had such a great experience working with Tyler Heuer! He was friendly, outgoing, and so easy to talk to from the very beginning. Tyler made the entire process feel quick, easy, and comfortable.
He took the time to answer every question I had, never made me feel rushed or pressured, and was just super nice throughout the whole experience. You would honestly never know that he’s newer to car sales because he handled everything so well and made the process go incredibly smoothly.
I’m really happy with my experience at Frank Boucher Kia of Racine and especially ... Read More Google - Oct 4, 2026
Had a very good experience buying our new car at Boucher KIA in racine, our salesperson Alyssa was great.
From the minute I walked in I was greeted with great customer service. The communication was clear and if I had questions not only did the service manager ease my mind and see me the technician took some time out of his busy day.
This is was big repair that was I not mentally prepared for, as we all know this can happen but when the repair shop sees you and supports your decision you feel better about the sting. I will definitely be driving 45min every time I need a repair on my vehicle. Thank you all for taking ... Read More Google - Oct 1, 2026
Nice place and great people helped me to buy a car.
Great experience. No nonsense pricing and purchasing process. Lee McGee was an exceptional host and everyone else was very accommodating as well.
Great experience. Thanks Brian.
The entire staff is amazing, made the experience easy! Brain H, Brandon R, Brandon G and Brad just excellent!
My car was in a few times for an issue related to the cylinder head. Kia wanted them to push me along, but they were adamant that they not just accept “good enough” and work to identify the issue and push Kia to resolve under warranty. Always friendly, clear and trustworthy. I drive 40 minutes to go there when there’s another dealership 5 minutes away because they’ve proven to be trustworthy when the other has not.
Such a great dealership to work with very knowledgeable on all the units on your lot finance department is outstanding very respectful and know how to talk with people and help you out to the fullest my upmost respect to Kyle Miller and sales selling us our third car within a year Kevin and finance for helping get the job done great guys phenomenal working with you. Glad to be part of the Volkswagen family. I’d give these guys 10 stars but there’s not an option🏆🤩 Thank you once again
Could not be happier with my encounter with Brian halfaday! Went in for another vehicle and left with something even better. Brian has been nothing short of amazing. Even since we’ve gotten our car, he’s done wonderful with answering any questions and following up, in case we needed anything. Couldn’t recommend him enough!!
Helpful staff and the parts guys are entertaining
Thanks a lot all team, especially Brian! I have a new car!!!
Ethan was extremely helpful and made buying a suv easy.
Brian Halfaday was so knowledgeable about the car we were interested in and his expertise gave me peace-of-mind when buying my first brand new car!
We purchased a 2024 Mazda cx50 here yesterday. Troy Wolfson was our salesman. He was good to work with and it turns out we’re known him and his family since he was a young kid! The overall experience was great! If you are looking for a car, look for Troy!
Lee Mcgee was very nice helpful and informative. He was able to answer most if not all the questions I had to get me on my way with the purchase of my vehicle! Thank you Lee!
My husband was in a car accident with our newest vehicle. We were quite shocked and very unprepared to hear that the person's insurance company who hit him were going to total his vehicle! Since we have 2 young children and we both work, we can not get by without 2 vehicles. We went to Kia and spoke with Megan Ponti. OMG, what a God send! She was so amazing I can't even begin to tell you. She put our minds right at ease and worked with us every step of the way. She truly listened to our needs and ... Read More Google - Sep 3, 2026
I had a great experience buying my car here. Tyler Heuer was very helpful, and made the whole process so quick. From the moment I walked in, Tyler listened to what I wanted and didn't try to push me into something more expensive. Was able to locate the car I wanted and get it within a reasonable timeframe. Financing was quick and smooth. I definitely would work with Tyler again in the future.
Thanks Lee and Boucher for a great sales experience. The process was great and we are very happy with the car. Thank you
Me and wife stopped by Kia and were helped by Megan who did an awesome job with our trade in. She answered every question we had and made us comfortable the whole time. We definitely had a great experience thanks to Megan!!
I had a great experience working with Nick and the process was pretty straightforward. I knew what I was interested in so there wasn’t much inventory to sort through when I got there. I had a pretty good expectation for how the process works so there wasn’t any surprises. Overall, I’m very happy with my choice of car!
Wife is very happy with her new car! Lee entertained our kids throughout the process, and ensured we were taken care of. Highly suggest working with Lee and the team at Frank Boucher Kia!
Thank you so much Meg! You truly were such a knowledgeable, kind and PATIENT person! I felt heard with all my questions and you were so helpful. Even provided the snacks while we waited, haha! We love our new telluride and are so grateful for all your help!
Megan and the team have been fantastic. I previously was driving a Sorrento 2026 which they made very easy to negotiate with them. I told Them what I wanted and they gave me exactly that they did the exact same thing when I came back for the Kia hybrid Telluride 2027. I came in on Thursday and I left with Telluride on Friday. The team is very easy to work with. I highly recommend going to this Kia.
Dan was a great rep. I filed out a form for a quote and he got back to me within 20 minutes. We got the car within a week after discussions. Seamless process.
Friendly staff! Worth the drive! They honored the online e-pricing and clearly stated purchase fees. They held the car for me even though it was a highly desired model!
Lee needs a raise.
Thomas was the absolute best sales person! Kevin in financing was great at explaining everything and Brian is a whiz at all the bells and whistles with the app! Very happy with our experience!
Just purchased a new Kia Sportage and was very happy with the whole process. Lee McGee was very patient as we were not that familiar with the different models. Very friendly and helpful, He is a asset to your business! The showroom and service department is spotless and the staff friendly but not pushy. Will definitely recommend Boucher and Lee McGee to anyone!
We had a great experience with Alyssa and Noah. They were very informative and helpful in buying our new Kia Sportage.
Ash and JP help Us out a lot great place went to get a minivan because our mitsubishi outlander was too small they treated us great 100% will come back when im getting my new car
brought my car in for service and they don't have any loaners for me apparently you have to schedule them but no one will tell you that now i'm stuck with 60 dollar uber rides back and forth to work
constant break down contrast warranty repair work ohh i hope you like spending 30 plus minutes on the phone i will never ever recommend this place to anyone
As always there's bumps in the road when buying a new car. We smooth them out and I'm pleased but hated to see the old one go. Thanks Brandon. Ben
Troy was so helpful with everything! He made it very easy to navigate the whole process. From test driving to feature comparisons to setting up the app.
Wonderful service, helped me stay within my budget. Damon went above and beyond . He made sure everything was smooth. I highly recommend.
Damond was exceptional with his knowledge of the car, answering questions, and making sure everything was transparent in the process.
I recently had the pleasure of working with Damond Davis on a vehicle purchase, and it was easily one of the best experiences I’ve had. Damond understands the "extra mile." He provided total transparency through video walkarounds and mechanical checks, acting as a true advocate for me before I even stepped foot in the dealership. If you value high-level communication and a salesperson who actually listens, Damond is your guy.
I have a guy I’ve been working with for over a decade at Boucher Waukesha who is terrific. I ended up switching from a Chevy to a Mazda, and Dave Allard was terrific in helping me navigate it. Unfortunately, most of my experience with employees at the Racine location was less than ideal. They were rushing through showing me the car, rushing through paperwork, etc., but also had me sitting there for hours despite making an appointment. I ended up having to google how some of the car details and functions work, and I got a call two weeks ... Read More Google - Mar 6, 2026
He was very thorough and communication skills were very good. We were very happy with our car purchase.
Great customer service, friendly staff. Would recommend to friends and family Everyone went out of their way to make us feel at home.
The hospitality here has been great. Everyone has been welcoming, attentive, and made the whole process feel comfortable
Damond Davis is amazing at what he does. I came in super nervous and he manage to help me feel at ease and confidente to get my new car. I will be back soon. Thank you so much.
Lee makes buying a car comfortable. He's very kind and just cares about the experience. He's the reason I bought the car at that dealership.
Raven and Brandon did an excellent job in helping me get the car I wanted and afford it. I see that they really care about people who come in to purchase cares and they go all out to help them out and help them maintain their goals/dreams of owning said vehicle they would like to purchase. You have caring employees who go all out to help people.
Fast, easy, and to the point. Will buy again from them in the near future.
Easy transaction, very quick in and out. Would come back for another vehicle if I find something I like.
Very knowledgeable and friendly. Enjoy doing business with you. Made a stressful situation into a good experience. Thank you Damond
Great experience, Kyle was a good guy and lots of help. Helped me find the perfect vehicle for me.
Damond helped me get into my dream car both efficiently and fast. Overall great experience.
great buying experience i've bought so many cars from marketplace and third parties and i have to say im never going back this dealer damond davis had me in and out quick and easy like great car great miles and very clean i very much recommend him as a dealer
Wasn’t sure if I would be able to get a car due to me being in the middle of an accident. But decided to pop in and see my options. We found a car I liked and decided to see what would happen. I thought I’d need a co signer but he pulled through and got it just on my name. All transparency. Did noting but did a lot more than I was expecting. Will recommend to everyone!
it was like a slipping slide out there today! couldn’t even see the cars
Troy was great to work with during the entire process. He was very knowledgeable, and made sure everything was working in my favor. He and Sawyer were able to get me in the car I wanted for a great price.
My 9th VW from Boucher I trust them for purchasing and completely trust their service department.
Very friendly and knowledgeable salesperson and managers. Answered all our questions. Overall it was a good experience.
Great customer service and good deals on vehicle we purchased friendly and his little videos he sent my husband were nice and informative I would recommend him any day we hope to work with him again in the future !!
Great personalities. . Made us feel comfortable and helped us out of some bad negative equity! Very patient with us and they really went the extra mile to get us the best deal feasible! Thanks to Damond Davis and the rest of the staff that helped us out!
Lee was amazing very helpful and did all he could to make sure I left with a car!! Pleasant experience!!
This dealership has great customer service. They are friendly and welcoming. Mr. Halfaday was great.
Quick, easy , fair. Start to finish my purchasing experience went very well... we are happy with the vehicle.
I have been coming for 5 years. Love the service. They are all so helpful
Brian was able to work with me to get me all of the things that I wanted with my vehicle. He was always quick to answer my questions and was there to help even after the sale was made.
We always enjoy going to Boucher Kia. Great staff and great experience. They make it enjoyable. It feels like home.
Easy, fun and professional Fast and efficient Everyone in the Mazda building was nice friendly the financial guy Gabe was just as nice as Alyssa
Very nice and worked within my budget. Really appreciate the hard work of Damond!! Will be back soon!!!
Was able to get the sales transaction done with ease and the sales consultant Greg was very knowledgeable and helpful
We returned to Boucher Kia because our experience has been positive and you did not disappoint. The weather was awful when we stopped to “get an idea of what we are looking for”. Kylie immediately came out to greet us and encouraged us to come inside for more information. She was professional, knowledgeable and helpful.
A good buying experience overall. Glad they accepted a check for payment. Ask for Bryan.
Everyone was kind, not pressuring and valued my time. Everyone is very knowledgeable Understanding to my needs
Everyone was kind, not pressuring and valued my time. Everyone is very knowledgeable Understanding to my needs
I would love to thank Damond, Gabe, and Kevin for helping me get into a car in just one day! They made car buying feel less stressful and it went great, I highly recommend coming in and checking out their classy selection of cars
Great customer service, low stress The financing was a easy process and I appreciate the experience.
My family had the best experience at Frank Boucher Volkswagen. Our salesman Damond Davis was attentive, listened to our needs, & made buying a Tiguan a very pleasant experience!
Everyone at the dealership was extremely helpful and courteous. Kyle made sure that I understood every detail concerning the car I was interested in and the sales process. He called several times to check with me and put my mind at ease. Brad also went above and beyond for me also. Thank you all and I definitely will recommend my friends and family to Frank Boucher Kia Volkswagen Racine!!!!
Natalie was highly professional , cared about my needs. Made sure that she took ownership of the quote given , the work performed not just today , but yesterday as well. Boucher Kia of Racine may not know or understand , what a gem they have in their service department... Natalie Williams should be given a raise....
They were very accommodating and showed me options I hadn't thought of. They were willing to negotiate rates and trade to fit my financial means.
Non pushy and nice staff. Was a pleasant car buying experience, and I’m not the easiest person to deal with when buying vehicles and they were still cool 🙂
Dealership was professional and efficient. We went in not wanting to buy anything and ended up finding the perfect car with no pressure from anyone.
Very good customer service. Super comfortable interaction and gave extra effort wherever possible. 10/10
Everyone was great at Frank Boucher!! Second time working with Damond and he was great as always!
Clean and easy to find. Good selection. Pleasant employees work there. Coffee was good. Thank you!